OUR RETURNS AND CANCELLATION POLICY

We have a 14 days returns policy. If you’d like to return your artwork, make sure you let us know within this time frame.

We accept cancellations only within 24 hours after an order was made (at latest due to we might be in different time zone).

In case of cancellation after 24 hours after an order was made, buyers are responsible for all costs of used materials.
In case of cancellation after 2-3 days the order was placed, we are holding charge of 50%.

If you change your mind after placing your order, get in touch with us at vincent@vincentart.co.uk

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that Vincent Art doesn’t cover return shipping cost. We recommend using delivery service with tracking number. Initial shipping costs are non-refundable.
To return your product, you should mail your product in 7 days after receiving the parcel.
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

In the unlikely case that your artwork arrives with damaged, we’d work with you to get this resolved. Vincent Art is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us to file a claim. If you receive a damaged painting please save the damaged box, so we can immediately file a claim with the shipping company. They will need to see the box & painting to launch their investigation. All our paintings are fully insured. In the case if you'll receive damaged product we refund the money. But only after we receive the original item back.

 

EXCHANGES 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vincent@vincentart.co.uk

 

REFUNDS

We’ll process your refund or credit once the artwork has been delivered and condition checked by us.

Refunds back to your bank account will take 3-5 working days to appear in your account. 

 

CONTACT US

Do you have questions about your order or require any additional information about the shipping?
Feel free to contact us. We would be happy to assist you!

VINCENT ART
Email: vincent@vincentart.co.uk
or call us on +44 7538 187 285
Mo-Fr from 11am-5pm

UK & INTERNATIONAL SHIPPING

All orders of Greetings Cards are processed within 1-2 business days.
Orders are not shipped or delivered on weekends or holidays. 

With our Standard Delivery, your order arrives at UK address within approximately 2-3 business and non UK address within 5-30 (depends of the country region - the estimated shipping time is shown during the order) business days at your address in secure, specialty packaging. 

You will receive a shipment confirmation email once your order has shipped containing your tracking number and estimated delivery time. 

We ship to the UK, USA, all EU Countries & EEC Countries, and many more. If your country is not available, please contact us and we'll do our best to deliver to your door. The Canvas Prints and Orginal Artworks to Russia or Ukraine and others countries which have shipping cost from £200 and over can be send without canvas stretchesrs in tube for much lower cost. Please ask us individual.
International orders may incur customs duties (intra EU orders excluded) which are not included in the shipping costs. Vincent Art will make every attempt to minimise customs charges in accordance with international shipping regulations. Orders with items of different sizes will be shipped at the rate of the largest picture in the order.

 

ORDERING & DELIVERY

As soon as we receive your order, we send you an order confirmation via e-mail. Normally, we deliver your order within 5-10 days of it being placed. When your order is shipped, we send you a shipping confirmation including a tracking number from our certified shipping partners and the receipt/invoice as a PDF for you to print out.

We ship worldwide. Please note that shipments to countries outside of the EU may be subject to additional customs fees or import taxes.

SHIPPING CHARGES
Shipping prices depend on destination, size and weight and will be added at checkout. Please contact us with any shipping queries and we'd be delighted to help.

CONTACT US
Email: vincent@vincentart.co.uk or call us on +44 7538 187 285.